Thank you for shopping at Norah DIY. We take pride in the quality of our products for Jewelry-Making, Knitting & Sewing, Painting & Drawing, and Woodworking. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days from the date of delivery. To be eligible for a return:
- The item must be unused and in its original packaging
- It must be in the same condition you received it
- You must provide proof of purchase (order number or confirmation email)
How to Initiate a Return
To start a return, please contact us at [email protected] within 14 days of receiving your order. Include your order number, reason for return, and any relevant photos if the item is damaged or defective.
Once your return request is approved, we will provide instructions on how to return the item to our nearest return location.
Return Shipping
Customers are responsible for return shipping costs unless the item was defective, damaged, or sent in error. We recommend using a trackable shipping method for your return.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be issued in the form of store credit or a replacement item.
- We offer cash refunds due to our cash-on-delivery policy.
- Refunds are processed within 7 business days of receiving the returned item.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] within 7 days of delivery.
Non-Returnable Items
Certain items are non-returnable:
- Personalized or custom-made products
- Items marked as final sale or clearance
- Used or damaged products not due to our error
Late or Missing Refunds
If you haven’t received your store credit or replacement within the time frame, please contact us at [email protected].